FAQs

Humble Beginnings

After your order is placed, if the item is in stock, it will be shipped within 4 business days, and you will be notified via email with a tracking number for your shipment.

If the item is not available, we will notify you of the delay, and you will receive a confirmation email once the item is back in stock and has been shipped.

**If your purchase contains a mix of pre-order/in-stock items, your order will be shipped in full once the pre-orders have arrived.**

You can find more information on our products here.

Shipping

Prices are in CAD and do not include taxes.
Rates are estimates and are subject to change.
Dimensional weight or oversize charges may apply.
Remote locations may have additional fees.
Delivery times are estimated.

*Canada Post is currently experiencing delays due to COVID.
All of our Canada Post shipping rates include insurance up to $100.
You can get a shipping estimate during checkout.

*We also offer a pickup service for local customers on Sundays (12-5pm PST) and Wednesdays (9-9pm PST). This is subject to change depending on our availability. 

Orders for pickup are usually ready within 4 business days, and the customer will be notified when their order is available/where to pick it up.

Free shipping for customers within Canada on orders over $150. (Use code FREESHIP) 

Eco-Initiative/Sustainability 

We love rippin' and chillin' on this planet, so we've taken the time to source shipping materials that are as eco-friendly as possible for our small company. 


Our poly-mailers, tissue paper, and adhesive seals are from 
noissue, and The Better Packaging Company - they are 100% compostable, recyclable, and/or reusable.

Our thermal labels are from EcoEnclose, and are made from 100% recycled material/are 100% recyclable.

Our kraft pillow shipping boxes, crinkle paper, and pickup bags are 100% biodegradable/recyclable. 

Our pin backing and thank you cards are made from 100% post-consumer recycled paper and are 100% recyclable.

You can read more about our products here.

Beyond the need for quality products, Rippers and Chillers strives to maintain a high quality of conduct. This is a constantly evolving process that focuses on two major aspects of modern life - environmental consideration and human rights. To reduce our carbon footprint, we source the majority of our production locally, produce small-scale orders to reduce waste, and use eco-friendly packaging. We have done our best to ensure all of our garments are not associated with forced labour camps that subject religious and ethnic minorities of all ages to unjust treatment and internment. As we grow, and more information emerges, we will react in accordance with our mandate to make the most ethical choices for our customers and our products - we will always be committed to doing what we can for our planet and its peoples.

Pre-Orders

We are a small company in our first year of business and are not able to keep a large amount of merchandise ready to ship. We will try to have our best sellers on hand, but to reduce waste, some things will be kept on pre-order for up to six weeks depending on demand. We appreciate your patience and support!

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@gingerpresshouse.com. If your return is accepted, we’ll email you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact

If we were unable to answer you questions, please email us at info@gingerpresshouse.com or 

send us a message through one of our social media platforms. @gingerpresshouse @rippersandchillers